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FAQ: How does the introduction process work exactly?

  1. The client chooses the most appropriate freelancer on our website free of charge.
  2. The client requests an introduction by entering his contact information and project details on the webpage.
  3. Zealancer checks the request for formal correctness and sends an introduction email to both client and freelancer. Also, an additional SMS notification is sent to both parties informing them about the introduction request and providing contact details.
  4. Client and freelancer contact each other and discuss details of the potential assignment. This initial contact should not take more than one hour and must not be charged by the freelancer.
  5. If both parties agree, the client hires the freelancer directly. If no separate agreement is stipulated, the terms and conditions of Zealancer apply. The parties may choose to use our sample contract.
  6. Zealancer charges the freelancer an introduction fee of twice the freelancer's hourly rates. This introduction fee is charged regardless the introduction results in an assignment or not. In case of an unprofessional client that does not have a genuine requirement (no real need), the freelancer must contact us within 14 days in writing and the introduction fee will be waived. The client might be banned from further use of Zealancer services.
  7. Client and freelancer might contact each other again at any time later and start new or follow-up assignments. Since Zealancer charges only a one-off fee, no further fees arise for follow-up assignments between freelancer and client.
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