FAQ: How does the introduction process work exactly?

1st The client chooses the most appropriate contractor on our website.
2nd The client requests an introduction by entering his contact information and project details on the webpage.
3rdZealancer checks the request for formal correctness and sends an introduction email to both client and contractor. Also, an additional SMS notification is sent to both parties informing them about the introduction request and providing contact details.
4thClient and contractor contact each other and discuss details of the potential assignment. This initial contact should not take more than one hour and must not be charged by the contractor.
5thIf both parties agree, the client hires the contractor directly. If no separate agreement is stipulated, the terms and conditions of Zealancer apply. The parties may choose to use our sample contract.
6thZealancer charges the contractor an introduction fee of twice the contractor's hourly rates. This introduction fee is charged regardless the introduction results in an assignment or not. In case of an unprofessional client that does not have a genuine requirement (no real need), the contractor must contact us within 14 days in writing and the introduction fee will be waived. The client might be banned from further use of Zealancer services.
7thClient and contractor might contact each other again at any time later and start new or follow-up assignments. Since Zealancer charges only a one-off fee, no further fees arise for follow-up assignments between contractor and client.

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